ACS International Schools are recruiting a Soft Services Manager to work at ACS International School Hillingdon.
About the role
The Soft Services Manager is responsible for overseeing and managing the delivery of soft services within ACS Hillingdon. The soft services at ACS Hillingdon refer to non-technical services, including: cleaning, waste management, pest control, landscaping, and other ancillary services that contribute to the smooth operation of a building or facility. The Soft Services Manager will ensure that these services meet the required quality standards, are performed efficiently, and comply with relevant health, safety, and environmental regulations.
About ACS International School Hillingdon
ACS Hillingdon’s 11-acre campus is less than 14 miles from central London, enabling students to benefit from opportunities in both the city and countryside. Our magnificent Greater London campus has outstanding facilities, and a wealth of history, art and culture right on its doorstep.
Key Responsibilities of the role
Supervision and Coordination:
- Supervise the daily activities of soft services team (e.g., cleaning, waste disposal, daily setups, hospitality)
- Day to day supervision of the cleaning team, monitor quality standards in line with service specifications and KPI’s for cleaning services
- Ensure all tasks are completed according to agreed schedules, quality standards, and operational requirements
Quality Control:
- Conduct regular inspections of service areas to ensure cleanliness, safety, and compliance with the facility’s standards and policies.
- Implement quality control procedures and corrective actions where necessary.
- Maintain accurate records of inspections, feedback, and issues raised.
Health and Safety:
- Ensure that all soft services operations comply with health, safety, and environmental regulations.
- Provide staff training on safety practices, hazard identification, and proper use of cleaning materials and equipment.
- Client and Stakeholder Management:
- Build and maintain positive relationships with internal stakeholders, contractors, and service providers.
- Act as the point of contact for customer feedback, addressing concerns, and resolving issues efficiently.
Staff Management and Development:
- Manage the training, and development of soft services team.
- Provide performance evaluations and feedback to ensure staff meet required standards.
Reporting and Documentation: - Maintain records of services provided, staff attendance, and incidents.
- Prepare and submit regular reports on soft services performance, issues, and improvements to senior management.
Knowledge, skills and experience required
- Experience of Supervising a cleaning / facilities team
- Experience of cleaning within a school environment or similar.
- Knowledge of COSHH, Manual Handling and general Health and Safety legislation.
- Ability to manage budgets, resources and contractors.
- Experience of cleaning procedures and the use of cleaning equipment.
- Strong attention to detail and a customer -oriented mindset.
This is a permanent, 52-week year-round contract position working Monday to Friday.
We are able to consider applications for part or full time working.
ACS is committed to inclusion across race, gender, faith, identity, and abilities. We believe that diversity helps us to fulfil our purpose, realise our vision and exemplify our values. ACS is committed to safeguarding and promoting the welfare of children and young people and, as an employee of ACS, you are expected to share this commitment. This position is therefore subject to an enhanced Disclosure and Barring Service Check.
